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In this digital age, clients anticipate that their e-mails are responded within a reasonable response time, and all of the problems are solved in the very first email support. We work hard to meet our clients’ SLA and at TalkAgent, we understand our client’s needs and first quality measurements.
Emails are weary and may get usually long. At TalkAgent our quality representative are qualified to handle and understand every client’s current and downstream problem so that they can avoid repetition of unwanted and non-relevant information. Hence, leading to a higher level of customer satisfaction which results in bigger profits and reduced customer support cost.
TalkAgent provides scalable email support service models. We offer pricing on the per email basis along with different packages. This usually helps our customers minimize cost, as their charges are associated with the amount of emails processed from our service agents. When they wind up with having lower e-mail exercise, with this design, our clients experience fixed expenses.
Our live customer service staff understands our client’s brand vision, products and business guidelines. We make an effort to resolve their customer’s problems within the first conversation. We employ customer support agents that have extensive experience in your industry and understand your business and customers’ needs. Our agents are always connected with you to obtain more information about your product and services to make sure the service levels are always met.
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