Tag: artificial intellegence

When it comes to Artificial Intelligence (AI), one of the most common questions in the mind of retail customer experience leaders is, “what will happen to humans when AI takes over?” and “will AI eliminate humans in the contact center?” On one side of projections, analysts cite a dismal future for the role of live agents in retail, with estimates of redundancy within the decade. These sensationalists, as I’ll call them, are more interested in evoking shock than they are […]