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Having an efficient customer contact center that can provide quality value-added services to clients is imperative to make your business remain competitive and top of mind. Recent years have witnessed an unprecedented growth of outsourced contact center services. The global outsourcing market has reached US$88.9 billion in 2017 and is projected to reach US$262.2 billion by 2022 according to Statista. This success is driven by significant cost benefit achieved in outsourcing non-core business processes, sustainable development of new generation technologies, […]
A cloud contact center proposes many if not all of the same features, tools and capabilities that the conventional contact center has become familiarized with. In fact, the main dissimilarity between what we would call a “cloud contact center” and a conventional one is mostly a concern for the IT industry. Although that difference may not seem significant to a contact center administrator, it can actually have a number of real world profits for your contact center team. It signifies […]
