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Certainly, the main goal of a live chat agent is to help the customer. Assistance might be needed with various things: placing an order; setting up, fixing or replacing a product, scheduling an appointment, etc. Something extra to gain here is customer satisfaction. Lightning quick service with a friendly approach, sense of humor and a little surprise (like an upgrade on delivery, discount for future orders, better deal) will turn the chat into a memorable experience and will make the […]
Exceptional customer support is key to successful business growth. Just look at the corporations like Apple or Amazon as examples of a customer-oriented approach. Unfortunately, most companies don’t meet the high standards of customer support. But it’s great news for your business as you can still make a name through first-rate customer service. And your company doesn’t need to have a tremendous support team to deliver the best support possible. Following the client-focused metrics will be your way out! The […]
The challenge many brands face is successfully creating emotional connections, and not just in their campaigns. Yes, emotional connections are a powerful thing, but only when they work. When customers detect insincerity, or efforts just miss the mark, things can go badly. When customers sense that a brand is faking it, it’s repelling to them. The key is forging genuine, lasting emotional connections with your customers. These connections can make a huge difference when it comes to earning repeat business, […]
The big businesses in operation and running smoothly are all thanks to digital marketing. With every transaction conveniently digitized, face-to-face communication between brands and consumers has been reduced to an option rather than a necessity. Now, successful purchases and satisfying customer experiences no longer require physical presence, which means lower operation and labor costs on your end. So, there are many BPO services essential in digital marketing age in order to sustain and maintain an established as well as newly […]
