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Many Ecommerce websites have been adding live chat support to their help desk software in order to provide straightaway answers rather than having customers leave their websites. Real-time chatting with a customer support expert not only builds customer’ confidence during their shopping experience but also helps to improve your conversion rates and business credibility. According to a recent survey, 68% of customers engage in live chat and 63% prefer getting back to a website with live chat for repeat purchase. […]
TalkAgent is excited to be named an Emerging Contact Center Leader by resourceful authorities, a worldwide B2B research, hi-tech outsourcing, ratings, and reviews company for IT and business services providers. As more companies and consumers use solutions and products that employ emerging technologies, the company has experienced rapid growth in their development research segments, overseeing technology experts that provide cutting-edge services such as Live Chat Support, Voice Support, Help Desk Services, Email Support, etc. Talkagent—A Solid Foothold In Market Throughout […]
Every one of us has called a helpline which has an option for various departments and the IVR says, “Press 1 for Sales, Press 2 for Technical Support etc” but have you ever wondered why is it done? The reason for this segregation is to reduce the wait time for the customer who is trying to get some help. The same applies to Live Chat Support, when a customer lands on the website it is not mandatory that he will […]
How Live Chat on Your Website Can Maximize Conversions In this digital age of constant improvement, live talk is a definitive hack. It’s a major call. The reason is straightforward. It’s the least demanding approach to increase conversions progressively. In this way live chat on your website can maximize conversions. This won’t come as amazement to a considerable lot of you who have officially attempted live chat to generate leads and thereby doing that reduce the overall cost of doing […]
