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Modern businesses increasingly rely on data to succeed, taking on the “data-centric” tag. As large amounts of data allow companies and their products to evolve quickly efficiently to address the demands of customers, the trend will continue to strengthen. To surpass in the adoption of data analytics in the call centers, you need to have a complete grasp of all the types of data analytics. Types Of Data Analytics Descriptive Analytics A preparatory stage in data processing that summarizes data […]
As companies have gotten better at detecting and preventing online fraud in recent years, would-be criminals have redirected their efforts to the corporate contact center. Financial services companies and retailers, for example, are reporting a rise in contact center fraud covering fraud and data security, in large part because “fraudsters tend to take the path of least resistance.” Some enterprises will want to move their contact centers closer and tighten controls and limit what’s outsourced. But others are looking for […]
