Tag: real chat agents

Today, we are observing the evolution of chatbots as they inch their way further into the customer support presence of many businesses. But will they ultimately replace real chat agents and be fully responsible for responding to live chat queries? This is a complex question, and the answer is multifaceted. The short answer is: No, they won’t replace real chat agents any time soon. But the distant future is more difficult to predict. Chatbots Vs. Real Chat Agents Quicker Responses […]