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In the retail industry, traditional customer service was primarily conducted within the limitations of physical stores. This face-to-face model emphasized solving problems directly at the point of sale. However, as technology advanced, so did the methods of service delivery. Today, we’ve moved towards a more inclusive digital approach that enhances the reach and efficiency of customer interactions beyond physical locations through an omnichannel strategy. The Evolution to Omnichannel Customer Service Omnichannel customer service integrates traditional in-store experiences with digital touchpoints […]
Having strong foundations are necessary for every structure to remain intact. Retail industry is also like a structure which needs pillars in the form of retail contact center call center services from a renowned outsourcing vendor to stay strong in the cut throat competition. Let’s go through five pillars of retail contact centers which have potential to boost the business of retail industry. Upselling and Cross-Selling There is hardly any retailer who will not prefer top-line revenue with the implementation […]
